[{"data":1,"prerenderedAt":313},["ShallowReactive",2],{"template:effective-feedback:en":3},{"title":4,"description":5,"readTime":6,"slug":7,"language":8,"kind":9,"coverUrl":10,"document":11},"How to Give Effective Feedback","A step-by-step guide to the SBI model: from preparation to an agreed next step","9 min","effective-feedback","en","how-to","\u002Ftemplate-media\u002Feffective-feedback\u002Fcover.jpg",{"v":12,"kind":13,"design":14,"blocks":25},2,"longread",{"fontPairing":15,"baseTheme":16,"lineHeight":17,"blockGap":18,"showProgressBar":19,"accentColor":20,"viewPassThreshold":21,"quizPassThreshold":22,"quizShowCorrectness":19,"quizAllowRetry":19,"outlineSource":23,"tocPlacement":24,"language":8},"warm","warm-paper","relaxed","normal",true,"#ec4899",80,70,"chapters","document",[26,35,42,48,53,70,77,81,84,113,140,151,157,161,181,196,212,219,224,228,235,247,253,267,283,288,297,310],{"id":27,"type":28,"title":4,"subtitle":5,"author":29,"date":30,"readTime":6,"imageUrl":10,"style":31,"overlayOpacity":32,"titleColor":33,"subtitleColor":34},"ef-cover","cover","Learning team","","centered",50,"#ffffff","#e2e8f0",{"id":36,"type":37,"text":38,"dropCap":19,"alignment":39,"columns":40,"fontSize":41},"ef-lead","paragraph","\u003Cp>Most people want feedback, and most managers find it hard to give. The result is silence until a small issue becomes a big one. This guide gives you a simple, repeatable way to say what needs to be said — clearly, kindly and in a way that leads to change.\u003C\u002Fp>","left",1,"lg",{"id":43,"type":44,"title":45,"description":46,"chapterNumber":30,"level":40,"style":47},"ef-why","chapter","Why feedback matters","What good feedback does for people and teams","classic",{"id":49,"type":37,"text":50,"dropCap":51,"alignment":39,"columns":40,"fontSize":52},"ef-why-text","\u003Cp>Feedback closes the gap between how we think we work and how others see it. Without it, people repeat mistakes and stop doing what works because nobody noticed. Good feedback is not criticism or praise — it is information someone can act on.\u003C\u002Fp>",false,"base",{"id":54,"type":55,"columnsCount":56,"items":57},"ef-traits","grid",3,[58,62,66],{"title":59,"text":60,"icon":61},"Specific","Talks about one concrete moment, not about “always” or “never”.","Sparkles",{"title":63,"text":64,"icon":65},"Timely","Comes within a day or two, while everyone still remembers the details.","Activity",{"title":67,"text":68,"icon":69},"Actionable","Ends with something the person can do differently next time.","BookOpen",{"id":71,"type":72,"text":73,"author":74,"role":75,"style":76},"ef-quote","quote","Feedback is the breakfast of champions.","Ken Blanchard","Management author","italic-serif",{"id":78,"type":44,"title":79,"description":80,"chapterNumber":30,"level":40,"style":47},"ef-sbi","The SBI model","Situation, Behavior, Impact — and the next step",{"id":82,"type":37,"text":83,"dropCap":51,"alignment":39,"columns":40,"fontSize":52},"ef-sbi-text","\u003Cp>SBI keeps feedback about facts instead of judgments. You describe where it happened, what the person did and what effect it had. Then you agree together on what happens next. Click the markers to see each part.\u003C\u002Fp>",{"id":85,"type":86,"url":87,"caption":88,"aspectRatio":89,"markerStyle":90,"trigger":91,"markers":92},"ef-sbi-map","hotspots","\u002Ftemplate-media\u002Feffective-feedback\u002Fmap.png","Click a marker to see each part of the model","auto","number","click",[93,99,104,109],{"id":94,"x":95,"y":96,"title":97,"text":98},"ef-sbi-map-1",12.5,12,"Situation","When and where: “In yesterday’s client call…”",{"id":100,"x":101,"y":96,"title":102,"text":103},"ef-sbi-map-2",53.8,"Behavior","What you observed, without labels: “…you interrupted the client twice while they explained the issue.”",{"id":105,"x":95,"y":106,"title":107,"text":108},"ef-sbi-map-3",57,"Impact","The effect on you, the team or the result: “They stopped sharing details, and we still don’t know what went wrong.”",{"id":110,"x":101,"y":106,"title":111,"text":112},"ef-sbi-map-4","Next step","Agree on what changes: “Next time, could you let them finish and take notes?”",{"id":114,"type":115,"items":116,"orientation":137,"numbering":138,"style":139},"ef-steps","timeline",[117,121,125,129,133],{"value":118,"title":119,"text":120},"1","Prepare","Write down the situation, the behavior and the impact. Check that it is a fact, not an interpretation.",{"value":122,"title":123,"text":124},"2","Ask for a moment","Choose a private place and ask: “Do you have ten minutes to talk about yesterday’s call?”",{"value":126,"title":127,"text":128},"3","Describe SBI","Say the situation, behavior and impact in two or three sentences. Then stop talking.",{"value":130,"title":131,"text":132},"4","Listen","Ask how they saw it. You may be missing context — listen before you conclude.",{"value":134,"title":135,"text":136},"5","Agree on a next step","Decide together what changes and when you will check in.","vertical","manual","card",{"id":141,"type":142,"question":143,"options":144,"selectionType":145,"pairs":146,"correctIndex":147,"correctIndexes":148,"explanation":149,"feedbackIncorrect":30,"variant":150},"ef-quiz-steps","quiz","Put the steps of a feedback conversation in the right order.",[119,123,127,131,135],"sequence",[],null,[],"Preparation keeps you on facts; listening before agreeing makes the next step shared, not imposed.","interactive",{"id":152,"type":153,"title":154,"text":155,"variant":156},"ef-sandwich","callout","Skip the “feedback sandwich”","Hiding criticism between two compliments makes people wait for the “but” and distrust praise. Give positive and constructive feedback separately, each when it is due.","warning",{"id":158,"type":44,"title":159,"description":160,"chapterNumber":30,"level":40,"style":47},"ef-words","Words that work","How to phrase feedback so it is heard",{"id":162,"type":163,"headers":164,"rows":167,"caption":180,"hasHeaderRow":19,"hasHeaderColumn":51,"striped":19,"bordered":19},"ef-phrases","table",[165,166],"Instead of","Try",[168,171,174,177],[169,170],"“You’re always late.”","“You joined the last three stand-ups ten minutes after the start.”",[172,173],"“Your report was sloppy.”","“The report had numbers that didn’t match the dashboard on pages 2 and 4.”",[175,176],"“Great job!”","“The way you summarized the options helped the client decide in one meeting.”",[178,179],"“You need to communicate better.”","“I learned about the delay from the client, not from you.”","Swap judgments for observations",{"id":182,"type":183,"items":184,"style":194,"defaultIndex":195},"ef-kinds","tabs",[185,188,191],{"title":186,"text":187,"imageUrl":30,"videoUrl":30},"Positive","\u003Cp>Be as specific with praise as with criticism. Say what exactly worked and why it mattered — then the person knows what to repeat.\u003C\u002Fp>",{"title":189,"text":190,"imageUrl":30,"videoUrl":30},"Constructive","\u003Cp>Use SBI, keep it private and keep it short. Talk about one issue at a time, not a list collected over months.\u003C\u002Fp>",{"title":192,"text":193,"imageUrl":30,"videoUrl":30},"To your manager","\u003Cp>Ask first: “Can I share an observation about the planning meeting?” Focus on the impact on your work and suggest an alternative.\u003C\u002Fp>","underline",0,{"id":197,"type":142,"question":198,"options":199,"selectionType":200,"pairs":201,"correctIndex":147,"correctIndexes":210,"explanation":211,"feedbackIncorrect":30,"variant":150},"ef-quiz-sbi","Match each phrase with its part of the SBI model.",[],"matching",[202,204,206,208],{"left":203,"right":97},"“At Monday’s demo…”",{"left":205,"right":102},"“…you presented the numbers without the slides.”",{"left":207,"right":107},"“The client asked to repeat it twice.”",{"left":209,"right":111},"“Could we rehearse before the next demo?”",[],"Each part answers its own question: where, what exactly, what effect and what now.",{"id":213,"type":214,"label":215,"scope":216,"style":217,"align":218},"ef-continue","continue","Continue to practice","next-step","primary","center",{"id":220,"type":221,"style":222,"spacing":223},"ef-separator","separator","wave","md",{"id":225,"type":44,"title":226,"description":227,"chapterNumber":30,"level":40,"style":47},"ef-practice","Practice","Try it on real situations",{"id":229,"type":230,"url":231,"alt":232,"caption":233,"credits":30,"layout":234,"aspectRatio":89},"ef-figure","image","\u002Ftemplate-media\u002Feffective-feedback\u002Ffigure.png","Two speech bubbles between two people with a heart-handshake icon between them","Feedback is a conversation, not a monologue","contained",{"id":236,"type":142,"question":237,"options":238,"selectionType":242,"pairs":243,"correctIndex":40,"correctIndexes":244,"explanation":245,"feedbackIncorrect":246,"variant":150},"ef-quiz-opening","A colleague’s presentation ran 20 minutes over and the next meeting started late. Which opening is best?",[239,240,241],"“Your presentations are always too long.”","“In today’s review your presentation ran 20 minutes over, and the design team had to start their meeting late.”","“Some people think your presentations are too long.”","single",[],[],"The second option names the situation, the behavior and the impact — without labels or anonymous opinions.","“Always” and “some people think” invite an argument instead of a solution.",{"id":248,"type":249,"url":250,"caption":251,"credits":30,"layout":234,"aspectRatio":252,"autoplay":51,"loop":19,"muted":19},"ef-video","video","\u002Ftemplate-media\u002Feffective-feedback\u002Fclip.mp4","A good feedback conversation goes both ways","16:9",{"id":254,"type":255,"items":256,"multiple":51,"icon":266,"style":139,"firstOpen":19},"ef-faq","accordion",[257,260,263],{"title":258,"text":259},"What if the person gets defensive?","\u003Cp>Stay calm and return to the facts: “I understand. Let’s look at what happened in the call.” Ask how they saw it — defensiveness often drops once people feel heard.\u003C\u002Fp>",{"title":261,"text":262},"How often should I give feedback?","\u003Cp>Little and often. A short comment after a meeting works better than a long list at the annual review.\u003C\u002Fp>",{"title":264,"text":265},"In writing or face to face?","\u003Cp>Positive feedback works in both. Constructive feedback is better face to face or on a call, where tone and questions are possible.\u003C\u002Fp>","plus",{"id":268,"type":269,"columnsCount":12,"flip":91,"items":270,"frontBg":30,"frontColor":30,"backBg":30,"backColor":30},"ef-terms","flashcards",[271,274,277,280],{"frontTitle":272,"frontText":30,"frontImageUrl":30,"backTitle":30,"backText":273,"backImageUrl":30},"SBI","Situation, Behavior, Impact — a model for factual feedback.",{"frontTitle":275,"frontText":30,"frontImageUrl":30,"backTitle":30,"backText":276,"backImageUrl":30},"Feedforward","Suggestions for the future instead of judgments about the past.",{"frontTitle":278,"frontText":30,"frontImageUrl":30,"backTitle":30,"backText":279,"backImageUrl":30},"Recognition","Specific praise that tells people what to keep doing.",{"frontTitle":281,"frontText":30,"frontImageUrl":30,"backTitle":30,"backText":282,"backImageUrl":30},"Psychological safety","A team climate where people can speak up without fear.",{"id":284,"type":285,"text":286,"level":287,"alignment":39,"withAccent":19},"ef-summary","heading","Before your next conversation","h3",{"id":289,"type":290,"style":291,"items":292},"ef-summary-list","list","check",[293,294,295,296],"I can describe the situation, behavior and impact in three sentences","I have chosen a private moment soon after the event","I am ready to listen before I conclude","I know what next step I want to suggest",{"id":298,"type":142,"question":299,"options":300,"selectionType":305,"pairs":306,"correctIndex":147,"correctIndexes":307,"explanation":308,"feedbackIncorrect":309,"variant":150},"ef-quiz-effective","Which of these make feedback effective?",[301,302,303,304],"It is specific","It comes soon after the event","It ends with a next step","It is given in front of the team","multiple",[],[195,40,12],"Specific, timely and actionable feedback works best; constructive feedback belongs in private.","Public criticism makes people defend themselves instead of listening.",{"id":311,"type":37,"text":312,"dropCap":51,"alignment":39,"columns":40,"fontSize":52},"ef-closing","\u003Cp>Pick one situation from this week and prepare an SBI. The first conversation is the hardest — after that, it becomes a habit your team will thank you for.\u003C\u002Fp>",1792666332667]